Delivery conditions

About the packaging

The Chocol@ concept wishes to be unique and original, but above all to stand out for its quality and rapidity. This is why we have designed suitable ‘travelling clothes’ for your Chocol@ box. In order to guarantee that you receive your box intact, a double layer of outer packaging has been specially created.

An expanded polystyrene casing protects your Chocol@ box from knocks and from extreme temperature conditions. At the bottom of this is a compartment into which one or two gel packs which have been previously chilled in a freezer can be placed. According to the delivery conditions (season, weather and destination), we will opt whether or not to use these gel packs.

Outer cardboard packaging free of any printing seals your order and protects your parcel from covetous hands, enabling transport in total safety.

In order to ship your Chocol@ box we work with DHL Express and Bpost, experienced logistics companies. This partnership ensures that you receive your order rapidly and under optimal conditions.

Timing

The timing is clearly indicated in the confirmation e-mail sent after placing your order, and on our website under My account > Your Messages. The ‘My Account’ section is secured. To gain access to it you first need to identify yourself.

For all orders placed before 13h00 (1.00 pm) the delivery time is day of order + 2 working days in all the countries of the European Union (except Malta and Cyprus, order day + 3 days).

Please note that during weekends or bank holiday no deliveries will be made. Orders for delivery on Saturday, Sunday or bank holiday will be postponed until the next working day

For more information on delivery times, country by country, see the page ‘delivery tariffs’.

Delivery process:

1. As soon as an order is completed at Chocol@, our preparation workshop puts together your Chocol@ box.
2. We thus prepare your parcel (box + outer packaging) during the afternoon. At the end of the day, your parcel is collected by DHL Express - Bpost. 
3. DHL Express - Bpost takes charge of your parcel right up to your delivery address.

Important: to guarantee the security of your purchase, it is not possible to modify the delivery address of a delivery underway.

Delivery charges

With Chocol@ the delivery charges are always indicated before payment.

These charges may vary according to several criteria:

• The number of boxes in your order
• The number of different addresses in your order
• The destination country

If the destination country is the same for a multiple order (more than one box) we offer you a descending charge scale (see tariff).

In all cases, the total of the delivery charges is clearly indicated even before you confirm your payment, on the summary page of your order.

Collection from the shop

It is possible for you to collect your order directly from the Darcis shop, Craparue 125, 4800 Verviers, Belgium, (see map) during opening hours, with no delivery charges (Tuesday to Saturday, from 7 a.m. until 6.30 p.m.)

Reception of your order

A confirmation informing you of the shipment of your order is available in your personal account as soon as your order leaves our workshop.

This e-mail contains all the details of your order and of its shipment.

DHL Express takes charge of your parcel. It will be delivered to you at the address which you have indicated to us. You can follow its progress on the DHL Express website, using the number which appears in the shipment confirmation e-mail and in the My account > Your Messages section.

With this follow-up system, your parcel is totally individual. Using the number sent to you, you can find out at any moment just where your parcel has reached. In just a few seconds you can find out the latest information relative to your shipment.

If you are absent at the time of delivery, DHL Express will leave you a note indicating that they have called, which will enable you to contact the nearest sorting office to you and agree on another delivery time.

Your parcel is damaged?

• Never accept a parcel which is visibly damaged (signs of having been opened, or of deterioration);
• If a damaged parcel has been accepted it will be considered as having been ‘accepted in its actual state’. It is imperative that you issue a claim at the moment of receiving the parcel, otherwise we will not be able to lodge your claim with the transporter;
• Our parcel preparation procedures are thorough and guarantee parcels with no damage. Carefully check that the outer packaging is intact;
• If you need to have your parcel received by a third party, send them this advice and recommendations.